Marketing Communication Uses Email, Newsletters and Direct Mail to Sustain Sales Momentum

Consistently communicating your marketing message is an essential part of your marketing communication strategy and a key element of sustaining sales momentum within your sales pipeline. Everyday your customers and prospects become busier and therefore your message would benefit from being delivered on multiple marketing channels such as newsletter (ezine) and direct mail. Using variety as a strategy is good because you may not know which marketing channel will reach through, deliver your marketing message and tip the scale, bringing your business to the top of their mind.  Increasing the channels you communicate through and the frequency of that communication, increases the chances that when your customer is on a burning platform and looking for solutions, your message will be there to solve their problem.

Email, phone, direct mail letters and email campaigns can all play a part within your marketing communication package. In the past I have mentioned I use ACT as my contact database to deliver email campaigns. For example I use email campaigns to deliver the newsletter for my company Executive Sales Support. You may have considered sending a campaign to market your business. Let’s that a look at newsletters sent via email campaigns and how analyzing the newletter statistics they generate, can help you zero in and sustain sales momentum.

We might think of email campaigns as the direct mail of the internet, although there are several added benefits when you utilize email to deliver your message. Benefits such as delivering your message to more customers and prospects and delivering it faster are some of the first benefits I think of. These alone help sustain sales momentum within your sales pipeline simply by casting the net wider and increasing the number of customers and prospects that hear your message.

Delivering by email campaign gets your message working overtime in several additional ways. Most importantly, email campaigns generate statistics. Let us take an overview look at how analyzing these statistics can improve the effectiveness not only of your message but also your ability to follow through.

One way to start utilizing campaign statistics is to implement split testing to improve message targeting. Split testing is a method that sends your message with two slightly different wording and uses statistics to determine which message drew more attention. Another important factor about email campaigns is that they enable you to highlight words within your message. The highlighted words, called hyperlinks, take the reader to places such as your website, where more information about your business and the products you offer can be found. As these links are followed, statistics are generated. Analyzing this statistic, gives you insight into generally which products interests the readers of your newsletter and specifically who is interested in those products.

In summary, email campaigns improve your ability to sustain sales momentum within your sales pipeline by not only delivering your message to more customers and prospects and doing it faster, but also by producing statistics. Analyzing these newsletter statistics, gives you insight into what interests your contacts, enabling you to target your message more effectively and improving your follow up by equipping you with statistical knowledge

While you are out seeing clients and closing deals, do not forget to ask how your customers and prospects heard of your company. Their answers will enable you to track which communication channel is providing impact.

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Cut Marketing Communication Costs and Increase Response Rates at the Same Time

Traditional marketing communications alternatives such as leaflets, posters and direct mail can be costly and time consuming, and in this digital age may not be reaching much of the intended market. In contrast, mobile texting campaigns or SMS is an alternative that’s not only inexpensive, but truly scalable at little if any increase in cost.

A mobile communications strategy works because text messages a very high percentage of text messages are opened within seconds of being received – a reported study from the U.K. saw a 97.5% open rate within 5 seconds of receipt. Where mobile devices are available to and used by most of today’s adult population, and SMS functionality is available on all phones currently sold, this scenario presents an opportunity to use a new channel for marketing communications.

SMS marketing is in essence instantaneous. When you send a message to your opted-in list of text recipients there may be a delay of seconds, or in the worst case minutes during high messaging traffic times such as on a Friday afternoon. Similarly the response will be within the same time period. This is a far cry from sending a direct mail piece for which you have to wait for delivery, reading and finally response. The ability to time a message also opens up the ability to send time-sensitive or actionable information, such as an offer to clear today’s inventory.

The costs of a text messaging campaign commonly include elements of setup, maintenance and per message fees – but when broken down per individual contacted are usually in the area of cents per message. When response rates are taken into account, these numbers have been even more cost effective than traditional media.

Text based mobile marketing does have its inherent limitations. Message lengths are limited to 160 characters in most markets, not including required words & phrases, which is room for about 40 words. In a positive sense, message length restrictions is one of the reasons why recipients open and find well written messages with clear calls to action easy to read and act upon. The limitations can also be overcome in the versatility offered by text messages that can contain a Click-To-Call feature or link to a mobile website for more information.

SMS marketing allows you to engage with more consumers quickly, at very inexpensive cost. Message recipients regard text messages are more personal, interactive and usable. Mobile phones have become an invaluable communications medium for businesses that want widespread reach. Marketing communication by text is therefore an up to date means of interacting with consumers using a technology consumers know and now use on a daily basis.

Internal Marketing Communication

Internal marketing communication is an important aspect of the marketing campaign. You will want to keep this flowing at all times to get the focus on your business. There are many different ways to communicate with your customers, but we would like to focus on 3 strong ways here.

1) Emails– Direct emails are a powerful way to communicate with your customers. The information is delivered to a list of individuals who have already shown an interested in what you are marketing. They will be highly receptive to the information that you send. Update your list frequently to capture the attention of your internal clients.

2) Blogs– You have lots of room to talk about anything you like. You will have an audience who is interested in what you have to say. Communicating about your business and your products is a natural part of blogging. Offer good information in your posts and you will have the opportunity to show off what you do as well.

3) Auto Responders– Once someone is inside your sales funnel you will want to stay in constant communications with them. You can use an auto responder to make this happen. You have the opportunity to send out messages with the content you want and at the frequency you determine. This is a powerful way to communicate not only with your new leads, but your partners as well.

The trick to internal marketing communication is to target you audience and stay consistent. You will want to offer the right information to them to keep them coming back. Take the time to learn about your options for communication and you will go far. A solid marketing and mentoring program can help you figure out what works best for you and your business.